WHAT IS AN ESCAPE ROOM?


An escape room is an interactive live adventure game in which players discover hidden clues and unravel puzzles in order to solve a mystery and escape the room (or solve the mission) within 60 minutes (or less!). Each game has a theme and a background story to keep you engaged and entertained throughout the experience. By solving each puzzle, you will progress further until you unlock and solve all of the mysteries and clues and escape the room, or until the time runs out. Feel free to check out our themed rooms here!




WHO CAN PARTICIPATE?


At our escape room, anyone can participate! It's great for families, a group of friends, or even as a corporate team-building and bonding experience. All of our escape rooms are wheelchair-accessible, although portions of the games may not be. Please note: children under 16 must be accompanied by adults at all times. Anyone entering an escape room game must have a paid ticket, regardless of age.




AM I REALLY GOING TO BE LOCKED IN?


Nope. The door will close behind you, but you can walk out of the escape room at any time: there is always an unlocked door.




IS IT SCARY?


While or Nora's game has some elements that may surprise you, our escape room games are not scary at all and meant to engage your mind, not your sense of panic! They are well-lit, and no matter what escape game you play, there are no zombies or monsters trying to scare you in any of our escape rooms.




WILL I FREAK OUT IF I HAVE CLAUSTROPHOBIA?


Not at all! In fact, we have committed to providing escape games with larger per-person square footage than escape room industry norms. Sure, we could cram more people in our escape rooms than our posted maximum, but we intentionally keep the escape room capacity much lower to provide a better game experience for everyone and ensure more participation from all guests.




DO YOU HOST SPECIAL EVENTS?


All. the. time! Escape rooms are an inherently AWESOME activity for all of your special celebrations! While we don't have a dedicated restaurant/bar within Puzzling Escape, we do have one in our complex! We suggest you come and play a game (or two!) with your event guests and then head downstairs for a meal or drinks to continue your experience!




I'D LIKE TO BOOK A BIRTHDAY PARTY FOR MY CHILD AND THEIR FRIENDS.  WHICH GAME DO YOU RECOMMEND?


We get this question quite frequently (hello, FAQ section!). The short answer is that it is hard to say because everyone has varied levels of experience and skill when it comes to escape rooms, and that really factors into whether a group will be successful or not. Generally speaking, we recommend Nora's Nightmares for birthdays, ages 10+. If you've got an older child, say mid-teens, our Becoming Houdini game would be doable and fun for them, too! ***NOTE:*** Regardless of which game you choose, we REQUIRE an adult (18+) in the game if there are any children under the age of 16 playing.




I'M BRINGING SOME KIDS WITH OUT GROUP, AND THEY'RE NOT MY KIDS.  DO THEIR PARENTS HAVE TO SIGN A WAIVER?


Great question! Anyone visiting Puzzling Escape for the first time needs to complete a waiver. Minors are unable to complete them, and must have an adult, 18+, complete one and add them to theirs. The adult is assuming liability and risk on behalf of the minor, so if you're willing to accept these for the minor who is not your biological child, that is fine by us. Some parents know all of the kids and are comfortable doing so, and some prefer to simply pass aling the link (posted below) to the parents to have them complete. Either way is fine by us. It's your choice! http://bit.ly/puzzlingwaiver




DO YOU HAVE A DEDICATED BIRTHDAY PARTY ROOM?


At this time, we do not. However, we are located in the same complex as The Hub Bar and Grill, and they have lots of space to eat, drink, and celebrate your special day!




I'VE HEARD THAT ESCAPE ROOMS ARE GOOD FOR GROUPS OF PEOPLE.  WHAT ARE SOME OF THE GROUPS YOU HOST?


This is absolutely correct! We host groups frequently, and would love you have your group in for an adventure soon, too! Some popular groups (besides family & friends) who come to play: Co-workers, church groups, schools, sports teams, scouts, youth groups... and any other group of people you can think of who want to come together and share an entertaining, memorable experience!




I'M INTERESTED IN BRINGING MY TEAM FOR AN ESCAPE ROOM ADVENTURE.  WHAT ARE THE BENEFITS OF PLAYING YOUR GAMES?


Besides creating memories and providing an opportunity for your team to bond, there are several benefits to teams who play escape rooms together! Build team morale Foster communication Enhance critical thinking skills Provide an entertaining experience Strengthen the bond between team members ... and so much more!




DO YOU OFFER GIFT VOUCHERS OR CERTIFICATES?


Of course! Click the link below to purchase online, or contact us for scheduling a time to pick up a phyiscal gift card in-store! Would you prefer to buy individual tickets, or an entire-game experience? Contact us and we can absolutely help you out! Just click the link below to shoot us a message! Gift Vouchers E-mail for special requests




I SEE I NEED TO BOOK ONLINE AT LEAST 1 HOUR IN ADVANCE.  CAN I GET A REFUND IF MY PLANS CHANGED?


Sorry, there are NO REFUNDS in case of cancellation or no-show. Just like a concert or a play, if you are unable to attend you will not get a refund if your plans changed last minute. If you purchase several tickets and some of your party doesn't show up, we cannot offer refunds or credit, either. Once you book, your booking is final. One final note about tardy pardys (see what we did there?): if you arrive late, we will NOT allow you to enter a game already in progress, and there are NO REFUNDS. Doing so is unfair to those who arrived on time and ruins their experience. Please understand that we would do the same for you if the tables were turned. We will generally be able to reschedule in cases that we have been notified at least one week in advance.




I READ ALLLL Of THE ABOVE, AND I STILL HAVE A QUESTION! AM I OUT OF LUCK?!


Of course not! Shoot us an e-mail HERE or just give us a call! We're always happy to help!





F.A.Q

 

OPEN 7 DAYS A WEEK

BY APPOINTMENT ONLY

Tickets must be purchased at least 1 hr in advance of your game time

1925 S Sossaman Rd #211

Mesa, AZ 85209

info@puzzlingescape.com

(602) 419-5435

ALWAYS PRIVATE GAMES!