Question 1

WHAT IS AN ESCAPE ROOM?

Accepted Answer

An escape room is an interactive live adventure game in which players discover hidden clues and unravel puzzles in order to solve a mystery and escape the room (or solve the mission) within 60 minutes (or less!).
 
Each game has a theme and a background story to keep you engaged and entertained throughout the experience. By solving each puzzle, you will progress further until you unlock and solve all of the mysteries and clues and escape the room, or until the time runs out. Feel free to check out our themed rooms here!

Question 2

WHO CAN PARTICIPATE?

Accepted Answer

At our escape room, anyone can participate! It's great for families, a group of friends, or even as a corporate team-building and bonding experience.  All of our escape rooms are wheelchair-accessible, although portions of the games may not be.
 
Please note: children under 16 must be accompanied by adults at all times. Anyone entering an escape room game must have a paid ticket, regardless of age.

Question 3

AM I REALLY GOING TO BE LOCKED IN?

Accepted Answer

Nope. The door will close behind you, but you can walk out of the escape room at any time: there is always an unlocked door.

Question 4

IS IT SCARY?

Accepted Answer

While or Nora's game has some elements that may surprise you, our escape room games are not scary at all and meant to engage your mind, not your sense of panic!  They are well-lit, and no matter what escape game you play, there are no zombies or monsters trying to scare you in any of our escape rooms.

Question 5

WILL I FREAK OUT IF I HAVE CLAUSTROPHOBIA?

Accepted Answer

Not at all!  In fact, we have committed to providing escape games with larger per-person square footage than escape room industry norms.  Sure, we could cram more people in our escape rooms than our posted maximum, but we intentionally keep the escape room capacity much lower to provide a better game experience for everyone and ensure more participation from all guests.

Question 6

DO YOU HOST SPECIAL EVENTS?

Accepted Answer

All. the. time!  Escape rooms are an inherently AWESOME activity for all of your special celebrations!  While we don't have a dedicated restaurant/bar within Puzzling Escape, we do have one in our complex!  We suggest you come and play a game (or two!) with your event guests and then head downstairs for a meal or drinks to continue your experience!  
 
** NOTE: The Hub Bar and Grill downstairs suffered an incredible fire on December 31, 2020.  They have not reopened yet, but they anticipate reopening during the summer of 2022**

Question 7

I'D LIKE TO BOOK A BIRTHDAY PARTY FOR MY CHILD AND THEIR FRIENDS.  WHICH GAME DO YOU RECOMMEND?

Accepted Answer

We get this question quite frequently (hello, FAQ section!).  The short answer is that it is hard to say because everyone has varied levels of experience and skill when it comes to escape rooms, and that really factors into whether a group will be successful or not.
 
Generally speaking, we recommend Nora's Nightmares for birthdays, ages 10+.  If you've got an older child, any of our games would be appropriate.
 
***NOTE:***
Regardless of which game you choose, we REQUIRE an adult (18+) in the game if there are any children under the age of 16 playing.

Question 8

CAN I JUST BE IN THE ROOM WITH MINORS AND NOT PURCHASE A TICKET?

Accepted Answer

Every person in the escape room needs a ticket, regardless of participation.  The only exception to this would be for our very youngest escape artists who are held/in a stroller for the entirety of the game.

Question 9

I'M BRINGING SOME KIDS WITH OUT GROUP, AND THEY'RE NOT MY KIDS.  DO THEIR PARENTS HAVE TO SIGN A WAIVER?

Accepted Answer

Great question!  Anyone visiting Puzzling Escape for the first time needs to complete a waiver.  Minors are unable to complete them, and must have an adult, 18+, complete one and add them to theirs.  The adult is assuming liability and risk on behalf of the minor, so if you're willing to accept these for the minor who is not your biological child, that is fine by us.  Some parents know all of the kids and are comfortable doing so, and some prefer to simply pass aling the link (posted below) to the parents to have them complete.  Either way is fine by us.  It's your choice!
 
http://bit.ly/puzzlingwaiver

Question 10

WILL THERE BE STRANGERS WITH MY GROUP?

Accepted Answer

Nope!  All of our games are PRIVATE EXPERIENCES, with no extra cost!

Question 11

I'VE HEARD THAT ESCAPE ROOMS ARE GOOD FOR GROUPS OF PEOPLE.  WHAT ARE SOME OF THE GROUPS YOU HOST?

Accepted Answer

This is absolutely correct!  We host groups frequently, and would love you have your group in for an adventure soon, too!  Some popular groups (besides family & friends) who come to play:
 
Co-workers, church groups, schools, sports teams, scouts, youth groups... and any other group of people you can think of who want to come together and share an entertaining, memorable experience!

Question 12

I'M INTERESTED IN BRINGING MY TEAM FOR AN ESCAPE ROOM ADVENTURE.  WHAT ARE THE BENEFITS OF PLAYING YOUR GAMES?

Accepted Answer

Besides creating memories and providing an opportunity for your team to bond, there are several benefits to teams who play escape rooms together!
 
Build team morale
Foster communication
Enhance critical thinking skills
Provide an entertaining experience
Strengthen the bond between team members
 
... and so much more!

Question 13

OK, I'M SOLD ON HOLDING MY SPECIAL EVENT AT YOUR ESCAPE ROOM!  WHAT IF I DON'T KNOW THE HEADCOUNT RIGHT AWAY?

Accepted Answer

Totally ok!  Just purchase the room minimum tickets required (varies based on day/time... see booking page for the minimums) and you can pay the balance due upon arrival!  Yes, you will pay a higher ticket price initially, but don't worry! The price you paid will be applied to the final balance due (like a deposit). Cash or card are accepted.

Question 14

DO YOU OFFER GIFT VOUCHERS OR CERTIFICATES?

Accepted Answer

Of course!  Click the link below to purchase online, or contact us for scheduling a time to pick up a phyiscal gift card in-store!
 
Would you prefer to buy individual tickets, or an entire-game experience?  Contact us and we can absolutely help you out!  Just click the link below to shoot us a message!
 
Gift Vouchers
 
E-mail for special requests

Question 15

I SEE I NEED TO BOOK ONLINE AT LEAST 90 MINS IN ADVANCE.  CAN I GET A REFUND IF MY PLANS CHANGED?

Accepted Answer

Once you book, your booking is changeable one time as long as it's 48 hours in advance.  There are NO REFUNDS. Just like a concert or a play, if you are unable to attend you will not get a refund if your plans changed last minute.  When you purchase tickets to an escape room game, we plan staffing and our facility being available to your group, and there is a cost associated with that.  We are very firm on this policy as we are running a business, and we hope you understand our perspective.  We do understand our customers' perspective, too, so your tickets ARE transferable and you can transfer your booking FREE OF CHARGE to anyone you'd like (friends, Craigslist, Facebook Marketplace, OfferUp, etc) right up until game time!  Just provide the recipient with your confirmation email, and that's all we'd need to see (digital copy is fine).
All requests for reschedules MUST BE IN WRITING (again, at least 48 hrs in advance) to info@puzzlingescape.com. We're sorry, but we can't accept calls or voicemails for rescheduling.

Question 16

I READ ALLLL Of THE ABOVE, AND I STILL HAVE A QUESTION! AM I OUT OF LUCK?!

Accepted Answer

Of course not!  Shoot us an e-mail HERE or just give us a call!  We're always happy to help!

WHAT IS AN ESCAPE ROOM?

WHO CAN PARTICIPATE?

AM I REALLY GOING TO BE LOCKED IN?

IS IT SCARY?

WILL I FREAK OUT IF I HAVE CLAUSTROPHOBIA?

DO YOU HOST SPECIAL EVENTS?

I'D LIKE TO BOOK A BIRTHDAY PARTY FOR MY CHILD AND THEIR FRIENDS. WHICH GAME DO YOU RECOMMEND?

CAN I JUST BE IN THE ROOM WITH MINORS AND NOT PURCHASE A TICKET?

I'M BRINGING SOME KIDS WITH OUT GROUP, AND THEY'RE NOT MY KIDS. DO THEIR PARENTS HAVE TO SIGN A WAIVER?

WILL THERE BE STRANGERS WITH MY GROUP?

I'VE HEARD THAT ESCAPE ROOMS ARE GOOD FOR GROUPS OF PEOPLE. WHAT ARE SOME OF THE GROUPS YOU HOST?

I'M INTERESTED IN BRINGING MY TEAM FOR AN ESCAPE ROOM ADVENTURE. WHAT ARE THE BENEFITS OF PLAYING YOUR GAMES?

OK, I'M SOLD ON HOLDING MY SPECIAL EVENT AT YOUR ESCAPE ROOM! WHAT IF I DON'T KNOW THE HEADCOUNT RIGHT AWAY?

DO YOU OFFER GIFT VOUCHERS OR CERTIFICATES?

I SEE I NEED TO BOOK ONLINE AT LEAST 90 MINS IN ADVANCE. CAN I GET A REFUND IF MY PLANS CHANGED?

I READ ALLLL Of THE ABOVE, AND I STILL HAVE A QUESTION! AM I OUT OF LUCK?!

F.A.Q